11-15-2020 11:25 AM
Hi,
My employer has recently changed their VPN and are now using Global Protect.
I was given the installation software to install Global Protect version 5.2.2-4 onto my home PC (Windows 10).
Windows specifications
Edition: Windows 10 Pro
Version: 20H2
OS Build: 19042.630
I installed the software and once I added my company's VPN port address to the Global Protect client I was able to connect straight away without any issues.
At the time of installing Global Protect and using it without any issues my PC was using an external USB WiFi adapter to connect wirelessly to my home Amplifi HD mesh router.
I have now added an Ethernet cable from the same Amplifi HD mesh router to my PC and was expecting to be able to use this connection of all activities on my PC.
With the external USB WiFi adapter disabled in Windows and the Ethernet cable connection enabled in Windows I'm am to connect to the internet as I did before but have much faster speeds.
Unfortunately in this configuration the Global Protect doesn't work. If I use the Ethernet cable connection Global Protect will connect for say 30 seconds and then disconnects and this keeps repeating until I click the "Disconnect" button on Global Protect.
Whilst Global Protect is connected I lose ALL internet access on my PC.
The only way I can get internet access back on my PC is to disable the Ethernet cable connection in Windows and then re-enable the external USB WiFi adapter in Windows.
I can't see any difference between the two network connections on my PC and have tried disabling my Firewall but that has no effect.
Does anyone know what else I could try?
Thanks.
