03-05-2015 08:27 AM
I have a user that is reporting that when they use Skype video conf while connected via Global Protect the VPN connection is being dropped. Looking through the GP logs it seems to indicate there was a connection problem, but the client initiates the disconnect before the traffic logs indicates the session ended. Here are what appears to be the relevant parts of the PanGPS.log:
(T7744) 03/04/15 17:11:24:966 Error( 793): packet too short: 6, udp hdr length 8
(T7744) 03/04/15 17:11:24:966 Error( 866): CheckDriverData() failed
(T8388) 03/04/15 17:11:29:977 Debug( 578): WscCallback
(T8388) 03/04/15 17:11:29:977 Debug( 580): SetWscEvent
(T8388) 03/04/15 17:11:30:003 Debug( 578): WscCallback
(T8388) 03/04/15 17:11:30:003 Debug( 580): SetWscEvent
(T7744) 03/04/15 17:11:30:177 Error( 287): SSL_read() failed: 1 -1 socket error 0
(T7744) 03/04/15 17:11:30:177 Error( 643): VPN: Socket Failed to receive! ret = -1
(T7744) 03/04/15 17:11:30:177 Error( 955): ProcPackets, RecvFromSocket() failed
(T7744) 03/04/15 17:11:30:177 Error( 325): ProcPackets() failed, get out of ProcMonitor
(T7744) 03/04/15 17:11:30:177 Info ( 405): Before ProcMonitor quit, disconnect vpn
(T7744) 03/04/15 17:11:30:177 Debug(3070): Set state to Disconnecting...
System log:
17:11:42: GlobalProtect gateway client configuration released. User name: user.name, Private IP: 192.168.201.21, Client version: 2.0.3-5, Device name: computer name, Client OS: Microsoft Windows 7 Enterprise Edition Service Pack 1, 64-bit, VPN type: Device Level VPN.
17:11:42: GlobalProtect gateway user logout succeeded. User name: user.name, Reason: client logout.
Traffic log indicates the session ended at 17:12:10.
