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User id connected but users name not showing in the security policy

L3 Networker

Dear Team,

 

I have integrated AD to my PA NGFW. User id is showing connected but when I create any user based policy there is no users.

 

I have tried cleared user is cache, refresh etc. But still same.

 

Please find the below SS for reference

VishnuPS_0-1630913490724.png

useridd.log
2021-09-06 11:33:32
2021-09-06 11:33:32.523 +0530 connecting to ldap://[10.1.2.102]:389 ...
useridd.log
2021-09-06 11:33:32
2021-09-06 11:33:32.584 +0530 ldap cfg BLR_AD connected to 10.1.2.102:389(index 0)
useridd.log
2021-09-06 11:33:35
2021-09-06 11:33:35.123 +0530 pan_ha_is_sync_needed: needed=0, is_peer_up=0, state=0, peer_state=0
useridd.log
2021-09-06 11:33:35
2021-09-06 11:33:35.230 +0530 /opt/pancfg/cache/pan/VSYS_USER.db saved to disk, digest: 5153bfd3957d20d95f72742fd4c88034
useridd.log
2021-09-06 11:33:35
2021-09-06 11:33:35.633 +0530 Building userinfo.xml takes 0s
useridd.log
2021-09-06 11:33:36
2021-09-06 11:33:36.921 +0530 Error: pan_ldap_ctrl_search_device(pan_ldap_ctrl.c:1889): user_id database is not bound yet

Please help me to resolve this issue.

 

Who Me Too'd this topic