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Error: pan_ldap_ctrl_search_device(pan_ldap_ctrl.c:1889): user_id database is not bound yet

L3 Networker

Hi All,

 

While troubleshooting a intermittent GP issue, I have noticed the below error repeating in the useridd.log.

 

I am not sure if this part of the problem or not, but it does look a little worrying. I can still browse AD from the firewall and find groups.

 

2021-09-20 16:18:10.268 +1000 connecting to ldap://[192.168.1.1]:389 ...
2021-09-20 16:18:10.273 +1000 ldap cfg UserGroupMapping connected to 192.168.1.1:389(index 0)
2021-09-20 16:18:10.327 +1000 Error: pan_ldap_ctrl_search_device(pan_ldap_ctrl.c:1889): user_id database is not bound yet

 

I can also see groups mapped when I run the below command:

 

>show user group-mapping state all

 

Performing the below commands hasn't seemed to help either:

 

> debug user-id reset group-mapping all

>debug software restart process user-id

 

User-ID is still functioning in some respect as people are able to authenticate to GP and users are able to access resources through security policy rules where user-id is defined.

 

Any ideas on how to resolve this error?

 

Thanks in advance.

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