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L0 Member

Hello all,

In case someone else is facing this issue

1. Make sure the registry's Prelogon Value is 1, as Fatboy1607 already mentioned.

2. Make sure you imported the correct certificates on the machine/user store on the endpoints

3. As per the PA doc, if you have different configs for prelogon and other users, make sure the connect method is prelogon.

 

And here is what fixed the same issue I had:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001UgXCAU&lang=en_US%E2%80%A...

 

Checking PanGPS, I found out that PanGPS found a user session, so it skipped the pre-logon tunnel establishment, and continued with the normal user connection establishment

Once I disabled that Windows 10 feature mentioned on the link above, pre-logon tunnel was working as expected

 

Kind regards,

Apostolos

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