03-31-2022 11:02 AM
While setting up global protect from my azure palo alto appliance I noticed when I try to 'check for updates' I get this error "Failed to check upgrade info due to Unknown error. Please check network connectivity and try again." However I am able to connect to updates.paloaltonetworks.com. DNS is setup and running properly. I am even able to get dynamic updates as well since originally both were giving me issues but I found the issue for dynamic updates was IP forwarding was disabled. I can even traceroute to the update server, the only weird part is that it takes 12 tries to get a response. Does the palo alto give up before that many tries or is there something else I should be checking here?
