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harvellb
L0 Member

‎06-08-2022 01:30 PM - edited ‎06-08-2022 01:32 PM

Sorry for the necro but I had similar issue after failing to passive firewall. Cloud was not connected and the below command fixed my issue. This all occurred after a long outage on the core switch and the firewall did not have access out.

"debug software restart process device-server"

PAN OS 9.0.9-h1

 

I hope this helps someone because I looked everywhere and did not run across this command till I opened a TAC case.

 

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