07-22-2022 01:49 AM
>> mp useridd.log 2022-07-22 05:53:28.324 +0400 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1603): log query for server1.local failed: NTSTATUS: NT_STATUS_ACCESS_DENIED - Access denied
>>mp useridd.log 2022-07-22 05:53:28 2022-07-22 05:53:28.324 +0400 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1288): WMIC message from server server1.local: NTSTATUS: NT_STATUS_ACCESS_DENIED - Access denied
We checked this issue further and found the reason as a recent patch release from Microsoft KB5004442 which impacts the WMI transport service used from the FW side.
We checked the same with the Server Team and could correlate the patch installation and the mapping failure timestamps.
A detailed description of the issue along with the resolution is provided in the articles below: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000wkkfCAA
