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08-16-2022 12:08 PM
We're paying for premium support and we've been waiting on the phone for a bout 60 minutes and still waiting as of now. The automated voice keep telling us to go to live.paloaltonetworks.com where she bet that we'll find the solution to our question.
We know Palo Alto want to cut cost but relying on the community to do the dirty works while Palo Alto collecting the money is not fair at all.
Palo Alto support was only good before you buy their products. After signing the contract the support is basically ended. So if you're potential customer or about to renew the service be sure to think twice. Think twice before switching to Palo Alto product.
