10-10-2022 06:52 AM
Hi @DanaHawkins ,
"Reassociate" have different purpose - it should be used if you want to assign already connected firewall to different device-group and template stack.
I had similar experience last time I was adding VM firewall to Panorama - although the correct auth-key was used devices was still in disconnected state. My suggestion is to re-add the firewall again
1. Remove FW from Panorama, with "delete" button under Managed Devices -> Summary
2. Commit to Panorama
3. Click on Add, generate new auth-key, (optionally uncheck associate devices), enter VM FW serial number
4. Commit to Panorama
5. Go to firewall and enter the new auth-key (to be honest I am not sure if you need to commit fw config, but I would suggest to do it)
