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Dear Community,

We're sorry to have to reach out via a public discussion thread for such an issue, but we are struggling to get support from Palo Alto.
We would like to try Cortex XSOAR as a solution, and applied to get a trial account.

We did receive the license, but never got the download link.

We tried to open a support case, but the ticket creation process is stuck at the selection of the Tenant ID/Serial #.

As a result, it is impossible for us to open a support case.

If a representative of Palo Alto could reach out to us, it would be very much appreciated.

Best regards,

BV