03-16-2023 03:31 PM
I want to register one new PA-220 firewall. I need to create one Palo Alto support account, however, I failed to create it.
1. I input my email address
2. All contact information
3. Serial Number of the PA-220 firewall
4. Order Number. I purchased it on eBay, I input the Order Number on the Invoice from the seller.
After I submitted the application, the web page simply says encountered error and please contact support.
I called Palo Alto support, to my surprise, Palo Also support told me I have to open a support case. However, before I have a support account, I can NOT open a support case at all. It is a dead lock. Very frustrated.
Can anyone shed some light on similar case?
Thanks
