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Unable to create a support account

L0 Member

I want to register one new PA-220 firewall.  I need to create one Palo Alto support account, however, I failed to create it.

1. I input my email address

2. All contact information

3. Serial Number of the PA-220 firewall

4. Order Number.  I purchased it on eBay, I input the Order Number on the Invoice from the seller.

After I submitted the application, the web page simply says encountered error and please contact support.


I called Palo Alto support, to my surprise, Palo Also support told me I have to open a support case.  However, before I have a support account, I can NOT open a support case at all. It is a dead lock.  Very frustrated.


Can anyone shed some light on similar case?




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