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Who rated this post

TomYoung
Cyber Elite
Cyber Elite

‎03-16-2023 06:35 PM

Hello @Vincent.Cai ,

 

Here is the form to request login assistance to the CSP.  https://www.paloaltonetworks.com/services/support/login-assistance

 

Since you purchased the NGFW on eBay, it most likely is secondary market -> https://www.paloaltonetworks.com/services/support/support-policies/secondary-market-policy.  Once you fill out the form above, hopefully they can guide you down the right path.

Thanks,

 

Tom

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