07-01-2023 02:27 AM
I'm running Windows 11 with Paralles installed on my MacBook Air M1 2023.
I installed Palo Alto Networks GlobalProtect on Windows 11 and tried to use it, but an error is displayed and I cannot use it. Please tell me the solution.
■Error display in GUI
connection failed
Could not connect to GlobalProtect service.
Make sure GlobalProtect is running.
If the problem persists, please contact your administrator.
■ Installation log
GlobalProtect debug_drv.log shows the following error:
(P7100-T8256) 07/01/23 16:56:58:770[Debug 847]: No oem .inf existing.
(P7100-T8256) 07/01/23 16:56:58:910[Debug 412]: Driver inf file installs with error 0xE000022F!
(P960-T5296) 07/01/23 16:56:58:973[Debug 469]: Set debug level as 4
(P960-T5296) 07/01/23 16:57:00:327[Debug 847]: No oem .inf existing.
(P960-T5296) 07/01/23 16:57:00:387[Debug 412]: Driver inf file installs with error 0xE000022F!
(P2996-T3628) 07/01/23 16:58:50:723[Debug 469]: Set debug level as 4
(P2996-T3628) 07/01/23 16:58:51:838[Debug 847]: No oem .inf existing.
(P2996-T3628) 07/01/23 16:58:51:901[Debug 412]: Driver inf file installs with error 0xE000022F!
■ other situation
The following devices are not found in the network adapters of the Windows device manager
"PANGP Virtual Ethernet Adapter Secure"
* The above adapter exists in GlobalProtect of Windows 10 on Parallels on Intel MacBook Pro that works normally
■Environment
MacBook Air Apple Silicon-M2 2023
macOS Ventura 13.4.1
Parallels 18.3.1
Windows 11 22H2 22621.1848
Palo Alto Networks GlobalProtect x64-6.0.4-26
