08-03-2023 08:34 AM
You can see the list of adjustable thresholds under the GlobalProtect client App settings of the Portal:
Network->GlobalProtect->Portals->[portalconfig]->Agent->[agentconfig]->App
Select the help button or go to your local firewall for documentation of the values:
Or see the values in the PAN docs:
There are also a couple timeouts under the Gateway config, though I don't think they are relevant to your situation:
Network->GlobalProtect->Gateways->[gatewayconfig]->Agent->ConnectionSettings
You will really need to review the system and client logs to determine why the clients are getting disconnected. System logs:
Monitor->Logs->System
Monitor->Logs->GlobalProtect
Client logs:
GlobalProtectClient->dropdownmenu->Settings->Troubleshooting->CollectLogs
and look at the PanGPS.log in particular around the time of the disconnect.
