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This is the fix! Thank you Stephan!

  • Give the service account permissions to the User-ID Agent registry sub-tree:
     
  • Run 
    regedt32
     and navigate to the Palo Alto Networks sub-tree in the following location: 
    HKEY_LOCAL_MACHINE\Software\WOW6432Node\Palo Alto Networks
    .
  •  
  • Right-click the Palo Alto Networks node and select 
    Permissions
    .
  •  
  • Assign the User-ID service account 
    Full Control
     and then click 
    OK
     to save the setting.
  •  

Who rated this post