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he agent is installed on the ad server and user information is mapped and confirmed. However, source user information is not visible intermittently in the traffic log.
This occurs even when it is the same application and the same external address. I would like to know why this may occur.

The timeout is 45 minutes, and the symptoms are the same even when set to Never.

The device is PA-3220, OS is 10.1.8, and AD_agent is version 11.

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Source user information is intermittently not visible in the traffic log.