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Hello,

I am getting this error (Failed to fetch device certificate.TPM public key match failed.) on a PA460 (11.0.2-h2).

I tried multiple solutions without success :

This KB https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004NlxCAE but it didn't work.
Multiple commit force.
I even generated an OTP on the CSP but I don't have the get certificate button on the web interface and can't use it on the CLI, I get invalid syntax after request certificate fetch OPT_value.

I can ping certificate.paloaltonetworks.com form the management interface.

Kindly help to resolve the issue.

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