12-11-2023 11:59 AM
Hello dear community,
today I ran into some issues with the version mentioned above. I know it got hotfixed, but when you cannot install an upgrade and cannot uninstall the agent, I get challanged 🙂
You need to uninstall it directly after restart, when the service works. The service gives up some minutes after restart.
In my scenario the agent 8.2.0.46438 had to be restarted, because the cortex service stuck with status "stopping". A shutdown didn't work. Only a restart fixed the other agents which were "disconnected". However, I need a practical solution for monitoring this, when the cortex service is in a state where the agent is deactivated.
In my agent log I can find 26.000 XDR service cyserver was stopped on entries. I think they are also written, when the computer is shut down.
What kind of monitoring (there are also agents which are not inhouse) would you use in my case?
BR
Rob
