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User ID Agent all DCs in connecting (Access is denied) status after migrating from Win 2012 to Win 2019 Server

L1 Bithead

Hi all

 

We have installed 10.2 version of UIA in new win 2019 server as our 2012 server would be shutdown soon. The problem is after configuring all the required permissions the agent status overall is connected, but on all our ADs listed in UIA, the status is stuck at connecting and after sometimes we get Access is Denied status as well. The service account used for new UIA is the same as old setup which is working fine on win 2012. 

 

There is a PA in between which has policy to allow such traffic. Surprisingly though the agent is fetching user info from the ADs but we are reluctant to integrate this new setup with PA due to the problem stated above. 

 

We have already tried all the KBs available for such logs/msg like patch upgrade or running it as admin etc etc

 

Anyone can shed a light on how further we can tshoot this problem. 

 

 

The specific error on the log file is

 

Error 115 : Cannot open security log for XYZ. Access is denied.

 

JamshedDayar_1-1704692360221.png

User-ID 

 

 

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