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PAN DB CLOUD DISCONNECTED | Cloud is not ready, there was no update from the cloud

L3 Networker

Hi guys,

 

Seeing an error message show up in the System logs:

 

"Cloud is not ready, There was no update from the cloud in the last 630 minutes. 04/18 09:49:25"

 

I have connectivity to updates.paloaltonetworks.com, as the Palo is able to retrieve licenses and any updates, such as dynamic updates, and I am able to 'Check now' in the Software updates tab. 

 

If I run 'tail follow yes mp-log ms.log' whilst checking for software updates I can see I'm successfully connecting to the update server.

 

"https://updates.paloaltonetworks.com/Updates/UpdateService2.asmx/CheckForSoftwareUpdate
Resolving updates.paloaltonetworks.com... 199.167.52.141
Connecting to updates.paloaltonetworks.com|199.167.52.141|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 71877 (70K) [text/xml]
Saving to: `/opt/pancfg/mgmt/global/upgradeinfo.xml.10009.tmp'

0K . 100% 245K=0.3s

2016-04-18 11:13:35 (245 KB/s) - `/opt/pancfg/mgmt/global/upgradeinfo.xml.10009.tmp' saved [71877/71877]

2016-04-18 11:13:36.782 +0100 No upload information available
2016-04-18 11:13:36.792 +0100 Error: pan_mgmt_get_sysd_string(pan_cfg_status_handler.c:367): failed to fetch cfg.platform.uuid
2016-04-18 11:13:37.417 +0100 No upload information available
2016-04-18 11:13:37.427 +0100 Error: pan_mgmt_get_sysd_string(pan_cfg_status_handler.c:367): failed to fetch cfg.platform.uuid"
 

I don't think there is much of an issue here, as I can reach the update server, but is it trying to reach something else? What could it be? Not much information on this elsewhere, so I'd like this to be online so people with the same issue can at least find something!

 

Thanks

Jack

 

 

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