@L.Lange737770 wrote:
We do have premium support, but the 800 number asks for a ticket # and if you dont have one, puts you in a circle of going throught the online support portal.
*Update - I pretended I didnt have my serial number and needed help from a support representative and got a person - who told me he couldnt help me without a case #. When I explained I couldn't generate a case # without a tfs file, which I couldn't get because my admin console was unresponsive, he instructed me to create it as an admin case instead of a technical case and then moved it to the correct people. It shouldn't be that difficult.
What a PITA...
I just ran into something somewhat similar and I came up with a way around this. I have an issue with Prisma Access / CIE. Specifically with CIE not seeing all accounts from Azure AD. I just tried creating a ticket for this CIE/AzureAD sync issue. Obviously with CIE (Palo hosted) talking to my Azure AD there's no TSF file which will help be useful in this case, but still I was required to upload a "TSF" or .tgz file.
Soooo, I simply just renamed the screenshot file (.png) as a .tgz and viola this requirement is gotten around. That said I only did this because there's no TSF I could generate for this, but if someone can get a TSF you should.
