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Services
This section provides resources, discussions, and updates across our service offerings, which are specifically designed to ensure your success, secure your deployment, and build your technical expertise

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Education Services

Expand your knowledge and skills with a wealth of world-class education and certification from Palo Alto Networks. Through Palo Alto Networks Education Services, you can strengthen the security of your networks, endpoints, and cloud environments while increasing your organization’s ability to prevent successful cyberattacks.

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Focused Services

Welcome to your Focused Services Hub. This dedicated space provides exclusive access to premium resources designed to help you run your security operating platform at peak performance. Here, you can easily discover on-demand webinar recordings, technical deep-dives, and our Focused Services newsletters. Leverage these insights to proactively remedi...

Activity in Services

Resolved! Palo Alto Networks Exam Policy Violation (NETSEC-PRO)

Hello everyone. I recently took the Palo Alto NetSec-PRO exam at an authorized Pearson Vue testing center. On the day of the exam, I had no problems. Everything was monitored and supervised. I passed the exam with a "Provisional Pass" status. I researched it and found that Palo Alto performs a kind of check on the exam. I waited, and received an...

Introducing Palo Alto Networks On-Demand Learning Experience (OLX)

Introducing Palo Alto Networks On-Demand Learning Experience (OLX) Last month’s debut of our first On-Demand Learning Experience (OLX) course, Strata Cloud Manager: Next-Generation Firewall Management, exceeded all expectations. Despite being a soft launch, the immediate traction among employees, partners, and customers was undeniable. This h...

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aallen by • L4 Transporter
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EDU-210 ILT Enrollment Pending Approval

Hi Team, I am reaching out regarding an issue with my enrollment on the Palo Alto Networks Learning Center for the following course: Course: Firewall Essentials: Configuration and Management (EDU-210) – Partner Training (ILT) I have successfully submitted my enrollment, however the status is currently showing as 'Moderated Enrollment – Pending A...

Doubt in XQL Queries

Hi Community, Can anyone please help me correct these two XQL queries in both objectives?Each objective uses a different query. If you feel the existing queries are completely incorrect, I kindly request your help in creating new queries from scratch based on the given objectives. Hunt Mission1 Vishing‑Based Initial Access Objective Dete...

Strata Cloud Manager OLX Course Now Available

The much-anticipated Strata Cloud Manager OLX course is now available, providing expert-led training on next-generation firewall management. OLX is our new On-Demand Learning Experience that pairs flexible, self-paced modules with the same practical, hands-on labs used in instructor-led sessions, giving you the same critical knowledge and job-re...

kdeffner by • L2 Linker
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Launching the Palo Alto Networks Certified Security Operations Architect credential!

We are excited to announce the launch of the Palo Alto Networks Certified Security Operations Architect credential. This advanced-level certification validates the high-level expertise required to design, develop, and oversee complex, highly automated, AI-driven security operations center (SOC) systems. As SOC environments evolve, the industr...

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aallen by • L4 Transporter
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Resolved! Cortex XDR Certification questions

The PCDRA exam was removed on April 30, 2025. Now there are new certifications, Cortex XDR Analyst and Cortex XDR Enginee. What is the exam code now? I see that the study material is now only at https://learn.paloaltonetworks.com/learn/learning-plans/455/palo-alto-networks-certified-xdr-analyst. Is that correct? And is this material for both cer...

tlmarques by • L4 Transporter
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CVE‑2025‑4575

Cortex XDR agent has openssl 3.5.0 which has some vulnerability (CVE‑2025‑4575). Paloalto previously confirm about openssl 3.3.3 that the vulnerabiltiy is not effected. But what about openssl 3.5.0?

Learning courses

Saludos, Estoy iniciando mi carrera en ciberseguridad y en todo lo relacionado con firewalls. Me recomendaron la página de Palo Alto Networks porque ofrecen muchos cursos gratuitos, y me gustaría saber si podrían orientarme o darme un paso a paso sobre cuál sería la trayectoria recomendada de cursos, es decir, el orden de aprendizaje que debería...

New NGFW Certificaions

So if I understand correctly, the new certifications are technically still the PCNSA/PCNSE. Just broken down into different categories. If this is the case would any existing materials and courses from say CBT Nuggets still be relevant learning materials for the exam?

Super User Approval

After Registration. It is asking Super User approval but i am not able to find out super user. Now I need to activate license today itself. It is urgent case. Kindly Please help for this issue.

Introducing the NEW Palo Alto Networks Certified Network Security Architect

Get ready to validate your expertise at the highest level. Palo Alto Networks is thrilled to announce the launch of our first Architect-level certification, the Palo Alto Networks Certified Network Security Architect. This new certification is designed for experienced professionals who lead the way in cybersecurity design. It goes beyond techn...

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aallen by • L4 Transporter
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The Required TSF File Upload For Suppot Tickets

It is required to upload a TSF file for all support cases. The previous admin left, and I have limited experience outside of the webGUI. Currently, an expired certificate blocks access to the webGUI. I tried to generate the TSF with: request tech-support dump Then tried to upload to the ticket with: scp export tech-support to <jobID>@t...

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