10-27-2025 10:29 AM
It is required to upload a TSF file for all support cases. The previous admin left, and I have limited experience outside of the webGUI. Currently, an expired certificate blocks access to the webGUI. I tried to generate the TSF with:
request tech-support dump
Then tried to upload to the ticket with:
scp export tech-support to <jobID>@tacupload.paloaltonetworks.com:./
The ticket doesn't show the upload, and I still can't complete the ticket submission without the file upload. Also, I do not know if there is an attached server or it's IP. That is why a direct upload was attempted.
10-27-2025 05:59 PM
Hello @S.Hillcenter
you can install locally in your PC SCP or TFTP server and upload the TSF file directly to your PC, then attach it to the TAC ticket. Here is a reference: How to Collect Tech Support File from a Log Collector. The KB is for log collector, but you can use the same commands for Firewalls as well. In the past when I had to get TSF from log collector, I recall memory to use WinSCP client on Windows machine that worked well.
Regarding direct upload to support portal, could you refer to this KB: How to Generate and Upload a Tech Support File Using the WebGUI and CLI? The <The TAC case number>@tacupload.paloaltonetworks.com:./ should match including leading zeros.
Kind Regards
Pavel
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