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The Required TSF File Upload For Suppot Tickets

It is required to upload a TSF file for all support cases. The previous admin left, and I have limited experience outside of the webGUI. Currently, an expired certificate blocks access to the webGUI. I tried to generate the TSF with: request tech-support dump Then tried to upload to the ticket with: scp export tech-support to <jobID>@t...

Introduction to Cybersecurity

So I completed the introduction to cybersecurity course that palo alto provides, despite completing the course, it shows in progress on the home page and at the end on the course there is no popup or whatsoever.Do we get a certificate on completion or not, if we do then how do I resolve my issue.

Anyone has experience working with Public Certificate and OpenSSL for Palo Alto SSL/TLS Service Profile

Dear all, I have a certificate issued by the CA. Now this certificate is for Palo Alto machine at a customer site. We don’t have access to those devices. Now the manager asked to me first use OpenSSL tool to generate a Private key and test the certificate for SSL/TLS service profile on our own device and make sure the certificate is worki...

Cybersecurity Fundamentals Course Showing “In Progress” After Completion.

Hello, I have completed all modules, quizzes for the Palo Alto Networks Academy Cybersecurity Fundamentals course, but my course status is still showing as “In Progress”. Course name: cybersecurity fundamental. Name: GUNJI SHIVA NAGA MALLIKA e-mail:***** completion date:28/08/2025. please resolve this issue as soon as possible.

Is there anyway to translate e-learning contents in Learning Center?

I'm ESL person and trying to translate contents to other. The screenshot as below is the current result. As you can see header is translated to my selected language under my profile. The content is in English. When I tried to use "google translate" which integrated in chrome browser, it does not translate the contents. Does anyone know how? ...

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emr_1 by • L6 Presenter
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Network Security Cybersecurity Apprentice - Practice Quiz

As I prepare for the new role-based Palo Alto certification, I am utilizing the Certificate data sheets and Palo Alto's documentation to create Quizlet Flash Cards and quizzes. Here is a 2025 Cybersecurity Apprentice Practice Quiz that you can add to your study materials. https://quizlet.com/1057811968/palo-alto-cybersecurity-apprentice-flash...

Certified SSE(Prisma Access) Engineer Learning plan is not available

Dear All, In Learning catalogue i do not see "Certified SSE(Prisma Access) Engineer" Learning plan , my trainer can see that but it is not available when i login to learning portal There are two Courses out of which this newer "Certified SSE(Prisma Access) Engineer" is not available Older Learning plan is only available with this name "Palo...

PCNSE training training not working

Hello Everyone, I have just started trying to get my PCNSE certification and I don't see any lessons listed under any of the sections. All I see is an HTML page with an embedded video of an ILT promo and Assessment. I tried multiple browsers and also tried it on my phone. I have attached a screenshot below for reference. Any reason why t...

arunnori_0-1753150120583.png

Unable to Retake Knowledge Check in PSE Professional Cortex XDR Course

I'm currently enrolled in the PSE Professional Cortex XDR course on the Palo Alto Networks Learning Center. In one of the submodules, after submitting answers in the Knowledge Check section, I received incorrect feedback, and now the "Submit" button is disabled. The questions are no longer selectable, and I cannot retry the quiz. Because of this...

Questions About PCNSE Exam Structure and Prep Resources

Hi everyone, I’m currently preparing for the PCNSE certification and had a few questions I was hoping someone more experienced could help answer. I’ve gone through the official study guide and a few online courses, but I still have some concerns regarding the exam structure and how best to approach the prep. How scenario-based is the exam? Are...

PCNSE Exam Voucher

Hello, I’m planning to take the PCNSE exam within the next two weeks and wanted to check if anyone is aware of any available promo codes for the exam. Thank you!

Cybersecurity Apprentice Practice Exams/Questions help

Hi All Regarding https://beacon.paloaltonetworks.com/student/collection/2078048-palo-alto-networks-certified-cybersecurity-apprentice Can anyone point me in the right direction for practice tests/questions based on this exam as I don’t want to book and potentially waste $150 to fail. Any advice / pointers most appreciated

chaps-uk by • L0 Member
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Resolved! Advise for a PCNSE Taker

Hi everyone, Good day to y'all! I would just like to seek advise. Now that PCNSE may be retiring, would it still be a good decision to take it this year? I would love to hear some advise or feedback to those who may be planning to take this certification as well. Regards, Renz

pre-requisites for the certifications

Hello,Sorry if I'm asking something already answered.Are any pre-requisites for the certifications? Meaning that I have to take first Foundational, then Generalist, then a Specialst exam?May I skip the Foundational exam and take directly the Generalist?Someone can take directly Palo Alto Networks Next-Generation Firewall Engineer exam?

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