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技術支援SLA響應時間

技術支援SLA響應時間 白金版客户 案例嚴重性 初始響應時間 更新響應時間 S1 (Critical) <15 分鐘 每4个 小時 S2 (High) 30 分鐘 1个工作日 S3 (Medium) 2 小時 3个工作日 S4 (Low) 4 小時 每週 高级版客户 案例嚴重性 初始響應時間 更新響應時間 S1 (Critical) <1 小時 每4个 小時 S2 (High) 2 小時 1个工作日 S3 (Medium) 4 小時 3个工作日 S4 (Low) 8 工作時 每週 標準支持版客戶...

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