If it was working at one point and then it stopped working and you are using user id agent which is installed somewhere. I would recommend you make sure that the mapping is showing up in the user id agent before restarting anything. If the mapping is showing on the user id agent and there is not Access control List created on it. After that has been verified make sure you do not have a service route for user id agent created on the firewall device---> setup---> service Then make sure on the firewall if your managment traffic is passing through your dataplane ports. If it is, then verify that you are not blocking the traffic. Also make sure that your user id agent are connected to the firewall. One more important thing to check is, in ldap profile where it has domain box. verify it is netbios domain name and not dns. Hope this helps. Thanks
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