False positive on Virus Total

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

False positive on Virus Total

L0 Member

File Hash: ?

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/be1e30ff68b55ea82e3fde33f59aeb5a8d1d4185e6380ebef3ffb167114cfa0d 

Current VirusTotal Verdict: generic.ml 

Description: 

While doing our weekly virus total check Palo Alto has flagged our Shift-Browser-144.3.3-Production.exe and our Shift-Browser-144.3.802-Production-Web.exe. We're committed to publishing compliant products, so we believe this detection to be a false positive.  I have linked to the installer for the latest version of our product for your review here: https://drive.google.com/file/d/1FQBiz6OrluTfJhNfqrnZGG3xFBTi95X3/view?usp=drive_link 

 

Please review our product and let me know your determination. We are eager to resolve this issue so that our long-time users will be unaffected by the flag. If you do not believe that this is a false positive, please be specific about what infractions our product is making so that we may look to take the necessary steps to improve our product.

 

0 REPLIES 0
  • 13 Views
  • 0 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!