Impossible to connect to panorama on Azure - Login prompt doesn't appear

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Impossible to connect to panorama on Azure - Login prompt doesn't appear

L0 Member

Hello Everyone, 


How are you? 


I have a big problem with my panorama. 




I have set up a Panorama on Azure ( FREE TRIAL ACCOUNT), I upgraded it from 8.1.0 to 9.0.4 and I added Prisma License and install cloud service plugin. Everything was great at this time no problem. 


I Stopped the VM on Azure during the night and  when I have rebooted the next day the trouble has started


Since this moment I have a lot of problems to connect to panorama, two things happened: 


Either the WEB UI interface does not appears that all ( ERROR_CONNECTION_REFUSED)

OR the WEB UI appear but without the login prompt and the page continue to load. 


If someone has any idea, I would like to know about it.  🙂 


I have access via SSH but some of the commands doesn't work, I tried to : 


-Restart with  request restart system command

- Debug with  debug software restart process management-server  command


I could find in the log with this command tail follow yes mp-log pannt-info.log that the connexion with the DB seems to be not possible...

2020-01-27 12_02_21Microsoft Teams.png



The size of the Virtual Machine on Azure is   Standard D3 v2 (4 vcpus, 14 GiB memory). I thought it could be because of the minimum requirement but I'm not sure. 


I have no rules to block the traffic, I tried from a different computer, from a different place, no works. 




Either the 2020-01-27 11_25_02- 11_39_21-Login.png


L0 Member


Did you ever get this resolved?


Also come across an issue whereby Panorama login prompt does not load following a downgrade from 9.1



L2 Linker

Good day guys.

Having the a similar issue, please share solution if you found it

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