No login Form in the Web GUI

[D.Wood227820]

Hello,

I just see a blank Yellow screen with no login form to enter the username and password.

Any fix for this ?

Version: PA-VM-AWS-11.1.2-h3

[Claw4609]

Hello,

Are you still able to log into the CLI fine? I would probably just restart the web-server process: debug software restart process web-server

[D.Wood227820]

Thanks for the response. I am able to log into the CLI, and have restarted the web-server. Unfortunately this didn't result in any improvement.

[CosminM]

Hello,

Have you enabled Certificate Authentication for one Administrator? If yes, then no one else can login with username and password.

"Configuring certificate-based authentication for any administrator disables the username/password logins for all administrators on the firewall; administrators thereafter require the certificate to log in."

https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-admin/firewall-administration/manage-firewall-a... 

[D.Wood227820]

That would explain the behavior, however, looking through the steps, that is not something we've done.

[D.Wood227820]

For reference this is occurring on 11.1.2-h3. When we deploy 10.1.12 with the same configuration we get the expected login forms.