VM-100 model cannot download software.

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VM-100 model cannot download software.

L1 Bithead

Hi,

Recently, two VM-100s in my operating environment have encountered the problem of not being able to download software through the GUI.
The situation I encountered is that the download speed is very slow, and then the result will fail.
Other external updates of the firewall, such as app-id update and clicking "check now" to check the software version are normal...
I have checked all the settings of this KB and the situation still persists.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkuCAC

 

I observed in the system log that there is a log of connection closed between the firewall and the update server.
Where can I check more detailed logs to debug?

 

1 REPLY 1

Cyber Elite
Cyber Elite

Hi @DevonFan 
Can you try same by configuring below as a update server and check if you see similar behavior ?

 

staticupdates.paloaltonetworks.com 

M
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