VM-100 model cannot download software.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

VM-100 model cannot download software.

L1 Bithead


Recently, two VM-100s in my operating environment have encountered the problem of not being able to download software through the GUI.
The situation I encountered is that the download speed is very slow, and then the result will fail.
Other external updates of the firewall, such as app-id update and clicking "check now" to check the software version are normal...
I have checked all the settings of this KB and the situation still persists.



I observed in the system log that there is a log of connection closed between the firewall and the update server.
Where can I check more detailed logs to debug?



Cyber Elite
Cyber Elite

Hi @DevonFan 
Can you try same by configuring below as a update server and check if you see similar behavior ?



  • 1 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!