06-19-2018 10:51 AM
Hi All,
I creat a all new PA-VM on Azure with BYOL, after creat it, I use it's cpu-id and uuid to register a VM-100 NFR on our support portal and activaive licenses successfully.
However when I try to click "Retrieve license keys from license server" on Azure PA-VM, I got error message "Failed to install licenses. Model incompatible: feature model is VM300 while the device model is PRA".
I try to download license keys from our VM-100 NFR on support portal and then upload them into Azure PA-VM manually, and it works. after that I click "Retrieve license keys from license server" link again, but got same results.
I also try to reboot Azue PA-VM but the same result.
Anyone knowns why the error message occured, or if VM-100 NFR license can not be applied to Azure PA-VM ?
Regards,
Joy Liu
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