Hello, A user is complaining that he is losing internet access randomly through the day. After he refresh the web browser a couple of times or logs off he is able to access the web. The error he gets is a generic IE 10 error, "This page can't be displayed" etc... When I looked at the firewall, Logs -> Traffic, I notice under the "Source User" its missing the the domain name for example it shows as, "johndoe" when he has internet access the "Source User" shows up as "domain\johndoe" Any idea what the problem could be. When I use the "Show user ip-user-mapping ip 10.10.10.10" This is run when user does not have internet access IP address: 10.10.10.10 (vsys1) User: johndoe From: domain Idle Timeout: 86393s Max. TTL: 86393s Groups that the user belongs to (used in policy) Group(s): This is run when user has internet access, "Show user ip-user-mapping ip 10.10.10.10" IP address: 10.10.10.10 (vsys1) User: domain\johndoe From: domain Idle Timeout: 86397s Max. TTL: 86397s Groups that the user belongs to (used in policy) Group(s): cn=app-internetaccess,ou=groups,ou=user,dc=ad,dc=domain,dc=com Any help would be appreciated. Thanks
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