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08-26-2014 03:28 PM
Hello,
A user is complaining that he is losing internet access randomly through the day. After he refresh the web browser a couple of times or logs off he is able to access the web. The error he gets is a generic IE 10 error, "This page can't be displayed" etc... When I looked at the firewall, Logs -> Traffic, I notice under the "Source User" its missing the the domain name for example it shows as, "johndoe" when he has internet access the "Source User" shows up as "domain\johndoe" Any idea what the problem could be.
When I use the "Show user ip-user-mapping ip 10.10.10.10" This is run when user does not have internet access
IP address: 10.10.10.10 (vsys1)
User: johndoe
From: domain
Idle Timeout: 86393s
Max. TTL: 86393s
Groups that the user belongs to (used in policy)
Group(s):
This is run when user has internet access, "Show user ip-user-mapping ip 10.10.10.10"
IP address: 10.10.10.10 (vsys1)
User: domain\johndoe
From: domain
Idle Timeout: 86397s
Max. TTL: 86397s
Groups that the user belongs to (used in policy)
Group(s): cn=app-internetaccess,ou=groups,ou=user,dc=ad,dc=domain,dc=com
Any help would be appreciated.
Thanks
08-26-2014 03:30 PM
Could you confirm if there is a typo in your update? I see the username as 'johndow' instead of 'johndoe' as you mentioned in the first (non-working) case.
Thanks
08-26-2014 03:54 PM
It's a typo. Thanks. I corrected the error.
08-27-2014 10:03 AM
Hi FirstIndustrialIIT,
In such scenario its a good idea to check domain name in server configuration. If its missing, sometimes users are identified without domain name.
Regards,
Hardik Shah
08-27-2014 11:16 AM
Hi Hardik - We have about 150 users' and no one gets this error except for her. Everything on the DC looks fine.
08-27-2014 11:18 AM
Hi First,
Are you using User ID Agent for user-ip mapping?
If yes, can you check mapping on user ID Agent at the time of issue ?
If User ID Agent is getting mapping like that then there is something on DC.
Regards,
Hardik Shah
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