Microphone Output With Remote or Robotized Voice Interference

[seiyurojiko]

Hello I have a problem, I need to work using GlobalProtect to make calls to a Remote Desktop but my clients only listen to interference or robotic voice while I listen to them perfectly, will there be any solution? Thank you

[jdelio]

Can you explain more please, I think more details are needed here.

[seiyurojiko]

Thanks for your prompt response, my problem is that I must work from home using a remote desktop, but when I use the phone my voice is heard choppy with interference like a robot and difficult for clients to understand, I already exhausted all possible solutions and I They said it may be the globalprotect setting that prevents effective communication

Thanks for your prompt response, my problem is that I must work from home using a remote desktop, but when I use the phone my voice is heard choppy with interference like a robot and difficult for clients to understand, I already exhausted all possible solutions and I They said it may be the globalprotect setting that prevents effective communication

[jdelio]

Was this an issue before? Do you think more clients connecting is causing issues?

If so, please look here:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PP3ICAW

If I were troubleshooting this, I would start looking at this page for troubleshooting GP

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

Here is the resource list with a lot of great resources.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClfXCAS