04-11-2023 09:21 PM
Hi Live Community,
I've set up AIOps for NGFW Free in our setting. I then added 20 firewalls to the AIOps dashboard after that.
This critical alert comes via email every hour. File "PA_XXXXXXXXXXXXX46_dt_10.1.6-h6_20230411_2230_1-hr-interval_HOUR.tgz" could not be sent.
Does anyone know why I'm receiving this alert or have any experience with this problem?
Regards
SJK
08-22-2023 07:33 AM
I have this exact same issue, no luck looking through documentation.
08-22-2023 08:25 AM
This message is generated from the firewall/Panorama (serial number xxxxx in the filename) when it can't send telemetry data to the AIOps in the cloud. Several deployment glitches can cause this - network connectivity, expired certificate, etc.
Did this show up just now, or was this an issue always? Suggest checking Setup>Management>Telemetry on the PAN-OS UI, to see if additional error messages are shown there that might help narrow down the problem.
08-22-2023 10:37 AM
Thank you so much for this detailed and quick response! I greatly appreciate it. This issue is on a PA-440, it was sending telemetry data completely fine for 2 days, this was back at the end of June. The error message is "CDL Receiver Key Empty". We use the free version of AiOps, from my understanding CDL/Logging-service license is not necessary.
09-15-2023 10:36 AM
How did you get your PA to be in Dark Mode???
10-02-2023 07:47 AM
I use an Edge extension.
10-23-2023 07:42 AM
called "Dark Reader"
10-23-2023 05:30 PM
When you create a free instance of AIOPs, a free version of CDL is created. Check in the Hub, under the Support Account View > Settings > Manage Apps. Here is where info about the CDL instance is provided.
If you could let us know what that says, hopefully we can narrow down the problem.
10-24-2023 01:42 PM
Thank you, Kaymorrison. I had no idea we had access to this! Our instance did not have a name. I wonder if this may be related to the issue. The instance name was just empty, looks like no one has ever accessed it.
10-24-2023 02:19 PM
Your CDL instance? Not sure what you're referring to.
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