I am trying to setup AIOps (free edition) and I'm stuck. My devices are talking to the cloud becuase I see them in my AIOPs dashboard, but I'm not getting any other kind of data. In the hub, the only two apps I have are AIOPs and Explore. When I click the Explore button, I get the following message:
Hi Tom: Sorry you are seeing this - one point of clarification - there is a log viewer in AIOps itself, and there is the Explore app. Am I right in understanding this is when you click the Explore App on the hub, not the log viewer inside AIOps?
If this is correct, the team would need some details about your environment to troubleshoot this. Can you please create a ticket with the Support team for the Explore App (Cortex Logging Service)?
Hi @svenkatarama ,
Thank you for your reply.
Yes, the issue is with the Explore app. I do not have CDL. However, Explore used to show basic functionality in conjunction with AIOps. Now I get the error. Maybe the permissions have changed.
I have a ticket open.
Had a similar issue setting up AIOps free edition, no existing Data Lake subscription. The fix was to edit AIOps for NGFW & populate the CORTEX DATA LAKE field. I'm guessing it didn't populate because AIOps was activated before the CDL instance was created (the NGFW's weren't yet forwarding telemetry).
Edit: The entitlements error went away almost immediately after populating the CDL field, but it took another hour or two before the AIOps dashboard went live.
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