Can't connect to GlobalProtect

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Can't connect to GlobalProtect

L0 Member

We recently implemented the solution GlobalProtect solution. Connect method is pre-logon. One of the users is unable to connect. Here are the logs.

(T2984) 08/05/15 12:09:24:550 Debug(3468): prelogin to portal result is


(T2984) 08/05/15 12:09:24:550 Debug(3573): Failed to pre-login to the portal xxxxxxxxx. Error 0

(T2984) 08/05/15 12:09:24:550 Debug(1593): close WinHttp close handle.

(T2984) 08/05/15 12:09:24:550 Info (4997): Portal config does not exist, return default value: (null)

(T2984) 08/05/15 12:09:24:550 Info (4107): failed to retrieve value of the tag version.

(T2984) 08/05/15 12:09:24:550 Info (4144): Skip reading cached portal config.

(T2984) 08/05/15 12:09:24:550 Debug(4151): portal status is Invalid portal.

(T2984) 08/05/15 12:09:24:550 Debug(4152): returns 0.

(T2984) 08/05/15 12:09:24:550 Debug(3410): Set state to Disconnected

(T2984) 08/05/15 12:09:24:550 Debug(1135): unknown network type.

(T2984) 08/05/15 12:09:24:550 Debug( 805): Send response to client for request portal

(T2984) 08/05/15 12:09:24:550 Debug(5959): Set m_bPreviousSwitchOffMsg to 0

The client version is 2.2.2-3


L4 Transporter

What OS?  Are you able to login to the portal via a web browser? Touqeer  If you have access to any, do any other OS types work or any other versions of client?

Would anything like a proxy or splash screen be getting in the way of the initial connection? (error looks like it indicates something at the portal itself but just getting some background)

L0 Member

Thanks for looking at my query.

OS: Windows 7 Enterprise 64-bit.

Several other clients are able to connect running same OS and client version so I'm not sure what's up with this particular client.

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