08-05-2015 09:35 AM
We recently implemented the solution GlobalProtect solution. Connect method is pre-logon. One of the users is unable to connect. Here are the logs.
(T2984) 08/05/15 12:09:24:550 Debug(3468): prelogin to portal result is
(null)
(T2984) 08/05/15 12:09:24:550 Debug(3573): Failed to pre-login to the portal xxxxxxxxx. Error 0
(T2984) 08/05/15 12:09:24:550 Debug(1593): close WinHttp close handle.
(T2984) 08/05/15 12:09:24:550 Info (4997): Portal config does not exist, return default value: (null)
(T2984) 08/05/15 12:09:24:550 Info (4107): failed to retrieve value of the tag version.
(T2984) 08/05/15 12:09:24:550 Info (4144): Skip reading cached portal config.
(T2984) 08/05/15 12:09:24:550 Debug(4151): portal status is Invalid portal.
(T2984) 08/05/15 12:09:24:550 Debug(4152): returns 0.
(T2984) 08/05/15 12:09:24:550 Debug(3410): Set state to Disconnected
(T2984) 08/05/15 12:09:24:550 Debug(1135): unknown network type.
(T2984) 08/05/15 12:09:24:550 Debug( 805): Send response to client for request portal
(T2984) 08/05/15 12:09:24:550 Debug(5959): Set m_bPreviousSwitchOffMsg to 0
The client version is 2.2.2-3
