Error Generating API Key on PA-2020 with PAN 4.1.7

[ssala]

I am trying to generate an API key on a PA-2020 running software version 4.1.7.

I have tried using the default admin user and also an admin user with read-only access specifically created for API.

in both cases i get the message:

<response status="error">

<result>

<msg>

Authentication failed: Invalid username or password

</msg>

</result>

</response>

the command i am using to generate the key is https://hostname/api/?type=keygen&user=username&password=password

thanks.

[SRA]

are you able to login to the firewall WebUI with those same credentials?

[ssala]

i am able to logon directly via the WebUI on the firewall and access the dashboard with these same credentials

[ksteves1]

you can run:

> tail follow yes mp-log authd.log

and try your request to see if there is any information that may show the issue.

ms.log, php.debug.log and appWeb.log can also have useful information when debugging API usage.