"Delete mapping failed" from XML API / uid-message / logout

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"Delete mapping failed" from XML API / uid-message / logout

L0 Member

We send IP to userid mapping data to Palo Alto via the XML api.   We've had success with PAN-OS 5.0.   However, with Palo Alto 8(8.1.0) we recieve "Delete mapping failed" messages when we attempt to notify Palo Alto an user has left the network (logout).  


Is there a new requirement or configuration on Palo Alto 8 or is there something wrong in the request message?


Example request:







<entry name="11:22:33:aa:bb:cc" ip=""/>







<response status="error">





<entry name="11:22:33:aa:bb:cc" ip="" message="Delete mapping failed"/>






IP user info on Paloalto server:

> show user ip-user-mapping-mp ip

IP address: (vsys1)
User: wangle
Timeout: 2580s
Created: 120s ago




Le Wang


L5 Sessionator

Hio @le.wang, in your example, the current User-ID entry is for username "wangle" per "show user ip-user-mapping-mp ip". But, your API call is trying to remove/logout username "11:22:33:aa:bb:cc". Is that the problem?

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