"No multiusersystem configured" from XML API / uid-message / logout

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"No multiusersystem configured" from XML API / uid-message / logout

L0 Member

We send IP to userid mapping data to Palo Alto via the XML api.   We've had success with Palo Alto versions 6 and 7.   However, with Palo Alto 8(8.0.5) we recieve "No multiusersystem configured" messages when we attempt to notify Palo Alto an user has left the network (logout).   I understand "multiusersystem" relates to terminal servers, etc but our logins and user-id mappings do not involve the multiuser systems nor do we attemp to populate those "tags" of the XML.


Is there a new requirement or configuration on Palo Alto 8 that we are missing relating to "multiusersystems" or is this possibly a bug?


Example request:


<entry ip="" name="CLOUDPATH\nick" timeout="120"/>




<response status="error">
<entry name="CLOUDPATH\nick" ip="" message="No multiusersystem configured"/>




Nick Ramirez


L1 Bithead

Are you modifying the request from Arris' Cloudpath SE directly? If so what config file(s) are you modifying? I ask because I'm trying to normalize the netbios domain name of the user sent to the PAs in order to match or domain group mapping. 







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