White list issue

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White list issue

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I have add a web page to the white list. When I try opening the page it states "internet Explorer cannot display the webpage". I have tried this web page from 2 of our facilities, 1 (no PaloAlto Firewall) works fine, 2 (PaloAlto Firewall) cannot be displayed. any ideas?

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L4 Transporter

Hi,

What is application you have put in the policy? Is it ust that specific webpage cannot work or all web traffic cannot? Under normal situation you should see a blocking page even the whitelist does not work. You can also go to device-> response page to enable application blocking page so that you can have better idea if it is app control problem or the URL control problem.

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