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08-09-2022 06:08 PM
Same issue as https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/deleting-aws-account-from-cloud-ngfw-por... There's no movement on this thread
I deleted all the FMS firewalls.
I'm subscribed to Premium support and I can't open a ticket and get pushed to a message board?
08-10-2022 07:10 AM
Hello @DwightAwesome
Greetings from Palo Alto Networks!
Could you provide me with the current status of your Cloud NGFW deletion state.
Note: it can take up to 2 hours to delete firewall resources once you have unsubscribed.
Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!
08-10-2022 09:35 AM
it's been more than 24 hours. Same deal -
08-10-2022 09:53 AM - edited 08-25-2022 11:57 AM
Hello @DwightAwesome
It is required to remove routes towards the Endpoint from your AWS account and delete the resources{NGFWs} from the Palo Alto Sass console.
Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!
08-11-2022 12:33 PM
All endpoints and routes were deleted over 48 hours ago. CFT was deleted. AWS Firewalls and all Firewall rules and groups were deleted. Same error.
08-11-2022 01:03 PM
Hello @DwightAwesome,
Thanks for the update,
In order to troubleshoot this issue further please help us with the information asked in the private message.
Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!
08-18-2022 09:14 AM
Hello @DwightAwesome,
Cloud Ngfw SaaS console won't allow deleting the AWS account that is used to subscribe to Cloud Ngfw from AWS Marketplace
Resolution: Unsubscribe Cloud Ngfw from the AWS marketplace to remove the account.
Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!
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