Can't delete aws account

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Can't delete aws account

L1 Bithead

Same issue as https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/deleting-aws-account-from-cloud-ngfw-por... There's no movement on this thread

 

I deleted all the FMS firewalls.

 

I'm subscribed to Premium support and I can't open a ticket and get pushed to a message board?

 

6 REPLIES 6

L3 Networker

Hello @DwightAwesome

Greetings from Palo Alto Networks!

Could you provide me with the current status of your Cloud NGFW deletion state.
 

Note: it can take up to 2 hours to delete firewall resources once you have unsubscribed.


Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

it's been more than 24 hours. Same deal -

DwightAwesome_2-1660149309233.png

 

Hello @DwightAwesome

 

 It is required to remove routes towards the Endpoint from your AWS account and delete the resources{NGFWs} from the Palo Alto Sass console.
 

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

All endpoints and routes were deleted over 48 hours ago. CFT was deleted. AWS Firewalls and all Firewall rules and groups were deleted. Same error.

Hello @DwightAwesome,

Thanks for the update,

 

In order to troubleshoot this issue  further please help us with the information asked in the private message.

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

Hello @DwightAwesome,
 

Cloud Ngfw SaaS console won't allow deleting the AWS account that is used to subscribe to Cloud Ngfw from AWS Marketplace

 

Resolution: Unsubscribe Cloud Ngfw from the AWS marketplace to remove the account.

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

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