Professional Services News

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Extended Expertise:  The Next Evolution of our Resident Engineer Service 

We want to share with you that Extended Expertise has launched! Our Extended Expertise service provides a new way to access a long-term consulting resource for cybersecurity advisory, deployment, and operational expertise.

Extended Expertise Consultants are highly trained personnel who will understand your business needs from the inside out. They are uniquely qualified to advise you on getting the most out of your Palo Alto Networks investment.

Some of the most exciting features of our Extended Expertise service include the launch of a new half-time consultant service, a remote consultant option and the launch of Professional Services Credits.

Extended Expertise offers these tiers of services:

• Full-time or Half-time Consultant:
  A consultant will be dedicated to your organization full-time (for a minimum of 12 months), or designated to your organization half-time (for a minimum of 12 months, with an every-other week schedule).
• Remote or Onsite Consultant:
  Select from an onsite or remote consultant. Onsite availability is subject to COVID-19 restrictions in your region and is for the full-time consultant option only.
• Choice of Core Specializations:
  To match your desired area of focus, select your consultant’s area of expertise from eight core specializations:
• NGFW/Prisma Access
• VM-Series Private Cloud
• Prisma SD-WAN (formerly CloudGenix SD-WAN)
• Prisma Cloud
• VM-Series Public Cloud
• Cortex XSOAR
• Cortex XDR
• Security Operations
• Professional Services Credits:
  Choose a ‘plus’ tier if you would like to include professional services credits. Use these credits during the engagement period on supplemental professional services outside the core specialization.

Flexibility

We believe this service provides you with the ultimate flexibility. For example, our multi-product customers can engage multiple Extended Expertise Consultants for larger deployments and choose a mix of full or half-time options to deploy multiple technologies. Alternatively, a customer with a smaller deployment may only need a Designated or half-time Extended Expertise Consultant bundled with Professional Services credits.

The Cybersecurity Skills Shortage

Finding the right cybersecurity talent can be competitive, challenging, and time-consuming. Qualified expert consultants are very often used to augment and support an organization’s security strategy. We want to help customers and make it easier to access cybersecurity expertise to maximize security.

Customization and Personalization

In addition to correct implementation and configuration, successful security deployment typically requires customization of policies, playbooks and application signatures. This can divert resources from other projects and requires the right staff to be on hand and in the relevant geography. The Extended Expertise service will help solve this challenge and augment your security resources where your team and your organization need it most.

More Information

Read our recent blog post and visit our Professional Services page to learn more about Extended Expertise.

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