Allowed application still blocked

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Allowed application still blocked

L1 Bithead

Hello,

 

I'm trying to allow a program, after whitelisting it is still blocked. Do I need to modify another rule to allow it?

 

DopedWafer_0-1725543583737.png

DopedWafer_1-1725543750258.png

 

1 accepted solution

Accepted Solutions

L4 Transporter

Hi @DopedWafer, thanks for reaching us using the Live Community.

 

The Allow Lists are useful in the pre-execution stage, for unwanted detections and blocks. Please add the "Module" column in the Alerts view to check what analysis module is blocking the software, then you can create a Disable Prevention Rule or a Legacy Agent Exception.

I highly recommend to take a look at this webinar for Alert Tuning Part 1 and Part 2: https://live.paloaltonetworks.com/t5/cortex-xdr-webinars/cortex-xdr-customer-success-webinar-series-...

 

If this post answers your question, please mark it as the solution.

JM

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1 REPLY 1

L4 Transporter

Hi @DopedWafer, thanks for reaching us using the Live Community.

 

The Allow Lists are useful in the pre-execution stage, for unwanted detections and blocks. Please add the "Module" column in the Alerts view to check what analysis module is blocking the software, then you can create a Disable Prevention Rule or a Legacy Agent Exception.

I highly recommend to take a look at this webinar for Alert Tuning Part 1 and Part 2: https://live.paloaltonetworks.com/t5/cortex-xdr-webinars/cortex-xdr-customer-success-webinar-series-...

 

If this post answers your question, please mark it as the solution.

JM
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