I wanted to check if someone can shed some light on this issue I had.
During a Cortex XDR PoC, the end user activated the Disk encryption policy on a couple of workstations without confirming the pre-requisities so these workstations encrypted the HDD (C:) and after the first reboot started asking for the bitlocker recovery key.
Now, the issue is that the key is not present on Active Directory and the user said that it got no other prompt to save the key on the endpoint. My question is that if XDR activated the bitlocker policy and if it was not able to save the recovery key, should it encrypt anyway? I now have a couple of workstations that have their disks encrypted and no way to rollback or unlock them.
Thanks in advance for any tips/help/comments.
Hi @Bruno_Alipio -
There are several pre-reqs that must be checked off before enabling an encryption policy. They can be found here: https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-prevent-admin/endpoint-security/harde...
Since you are having issues with decryption, it is best to contact Support for assistance.
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