Conflicts with Third Party Encryption Application

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Conflicts with Third Party Encryption Application

It appears that Cortex XDR does not play well with the existing encryption product we use.  There is no indication of any issues whatsoever, but when you attempt to decrypt the drive the application is not successful at decrypting all of the files.  Uninstall Cortex XDR and things work -- the power of a VM proves it is an issue with Cortex.  Initially I tried using the cytool to stop the File and Process protections.  I moved on to creating a new policy that uses a new Malware Profile that excludes the folder and a new Exceptions Profile that includes the .EXE that performs the decryption -- I checked all of the modules for the exception.

 

Anyone have any suggestions for how to work through an issue where Cortex just silently breaks software?

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