02-20-2025 12:29 PM
TLDR; Cortex dashboard shows EOL agents on Windows machines but upgrades fail, uninstalls fail, and Cortex is not showing as an installed program. However, Cytool can be disabled/enabled.
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We have a few machines with outdated agents. Using the Cortex dashboard and autoupgrades enabled, a handful of devices do not get upgraded but are connected and heartbeats are successful via Cortex dashboard. Cortex does not populate in either Programs/Features, nor through WMIC BUT I am able to enable/disable cytool.
All research thus far has lead me to start this post. Have you encountered this?
02-20-2025 12:42 PM
I am also unable to run MSI uninstall since it relies on Registry - in which there is no hive/subkey for Cortex on these machines. But Cortex dashboard lists these endpoints with EOL agents.
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